Bank Transfer (offline)

If you want to accept payments via Bank Transfer, head to the Payment section of your Organization’s settings:

Bank Transfer enabled

Enable the Bank Transfer payment method at organization level

Send payment instructions manually

• default: disabled

If Alf.io’s offline payment handling is not enough for your use case, for instance because you need to send a paper version of the invoice, you can enable this flag, and send the payment instructions manually. More info here

Cancel Reservation automatically when payment is overdue

• default: disabled

Controls whether or not to delete automatically reservations whose payment is expired. The default is to keep reservations until the organizer deletes them explicitly

Maximum number of days allowed to pay an offline ticket

default: 5

The number of days available to the customer to pay

How many hours before expiration should be sent a reminder e-mail for offline payments

default: 24

This parameter tells alf.io when it should send a reminder/warning email to the customer

Bank account number

required The Bank account number (IBAN) where the customer must transfer the money

Bank account owner

Details about the organizer’s Bank Account. E.g. Address of the bank and SWIFT code for international payments

How the process works

Reservation Process

Payment Method selection

If you enable Bank Transfer, the customer will have the option of selecting the “Bank Transfer” payment method

Confirmation Page

the next step, after confirmation, is the “Payment required” page:

Backoffice (confirmation)

Access Pending Payment Reservations

To handle Reservations with a pending payment, head to the Event Detail page, and click on the “Pending Payments” menu:

Confirm or delete Payments

Once you’re on the Pending Payments page, you can confirm or delete payments

You can also perform a bulk confirmation by uploading a CSV file with the received payments.